At PROSPEROUS ART LLC, we want you to love your purchase. If you are not completely satisfied, we offer a simple return and refund process.
1. Return Eligibility
- Returns must be requested within 30 days of delivery.
- Items must be unused, undamaged, and in their original packaging.
- Custom-made or personalized phone cases are non-returnable, except for defective products.
2. Return Process
To start a return, please contact our customer service at info@okeefefusion.com with your order number and reason for return.
We will provide return instructions and the shipping address.
3. Refunds
Once your return is received and inspected, you will receive an email confirmation.
Approved refunds will be processed to your original payment method within 5–10 business days.
4. Exchanges
If you received a defective or incorrect item, we will gladly send a replacement at no additional cost.
5. Non-Returnable Items
- Gift cards
- Clearance or final sale items
- Customized products